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AI call answering for taxis & private hire

Keep pickup enquiries moving while dispatch handles the road

When dispatch is already on the phone, the next caller still needs a ride. There247 answers incoming calls, captures pickup details and gets the request to your team. Cover busy periods, take advance transfer enquiries and give callers a clear next step.

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Taxi driver helping a traveller with luggage outside a hotel

Answers grounded in your business

Give Sofie your service areas, operating hours, vehicle categories, airport pickup instructions and approved fare information. She can answer routine questions and ask for the details dispatch needs to follow up.

Keep time-sensitive information up to date. A supplied price list or service guide is not a live dispatch connection: your team confirms vehicle availability, fares and pickup times. If the answer is not in your approved information, Sofie gets the enquiry to the right person.

Hear There247 in action

A pickup request during a busy evening

Hear the caller request a taxi, Sofie confirm the pickup details and a warm introduction to dispatch before the caller is connected.

Recording coming soon

For now, explore the written examples or request a demonstration with your business details .

Two calls your team could receive

Names, locations, flight references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

A taxi from a busy venue

“Can you send a taxi for three of us outside Sample Theatre? We’re ready to leave.”

There247 asks: Which entrance are you waiting at, where are you going, and do you have any luggage or vehicle requirements? Sofie also confirms the caller’s name and callback number, then reads back the pickup details.

Captures: Caller name, callback number, pickup address and entrance, destination, passenger count, requested pickup time, luggage and any stated vehicle requirements.

Next step: Introduce the caller to dispatch or send the request using the operator’s rules. Dispatch confirms availability, fare arrangements and an estimated pickup time.

What dispatch could receive

Example SMS

PICKUP REQUEST: Alex Example requests a taxi now for 3 passengers from Sample Theatre, 12 Sample Road, main entrance, to Sample Hotel, 40 Example Street. No luggage or special vehicle requirements reported. Callback: 021 XXX 0063. Dispatch to confirm availability, fare arrangements and pickup time. Not yet booked.

Example email

Subject: Taxi pickup request — Sample Theatre, 3 passengers

Body: Alex Example requests a taxi now for 3 passengers. Pickup: main entrance of Sample Theatre, 12 Sample Road. Destination: Sample Hotel, 40 Example Street. No luggage or special vehicle requirements reported. Callback: 021 XXX 0063.

Follow-up: Confirm vehicle availability, fare arrangements and an estimated pickup time with Alex. The request has not yet been confirmed as a booking.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Alex Example on the line requesting a taxi now for three passengers. They’re at the main entrance of Sample Theatre, 12 Sample Road, going to Sample Hotel on Example Street. They report no luggage or special vehicle requirements. Can I connect you now?”

An advance airport pickup

“Can I arrange an airport pickup tomorrow morning? Our flight lands at 8:30.”

There247 asks: Which airport and terminal, what is the flight number, where are you going, and how many passengers and bags will there be? Sofie confirms the arrival date and local time, caller name and callback number.

Captures: Caller name, callback number, airport, terminal, flight number, arrival date and local time, destination, passenger count, luggage and stated vehicle requirements.

Next step: Send the request to the bookings team. Your team confirms the vehicle, fare, meeting point and pickup arrangements.

What your bookings team could receive

Example SMS

AIRPORT REQUEST: Sam Example requests pickup at Sample Airport, International Terminal, on 18 December 2026. Flight DEMO-218 arrives at 8:30 am local time. 2 passengers, 2 large suitcases; standard vehicle requested. Destination: Sample Lodge, 25 Example Avenue. Callback: 021 XXX 0064. Bookings team to confirm vehicle, fare and meeting arrangements. Not yet booked.

Example email

Subject: Airport pickup request — 18 December, flight DEMO-218

Body: Sam Example requests an airport pickup for 2 passengers with 2 large suitcases. Flight DEMO-218 is scheduled to arrive at Sample Airport, International Terminal, on 18 December 2026 at 8:30 am local time. A standard vehicle is requested. Destination: Sample Lodge, 25 Example Avenue. Callback: 021 XXX 0064.

Follow-up: Confirm vehicle availability, fare, meeting point and pickup timing with Sam. The flight arrival time is caller-supplied; no live flight check or booking confirmation has been made.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Sam Example on the line requesting an airport pickup for two passengers with two large suitcases. Their flight, DEMO-218, arrives at Sample Airport’s International Terminal on 18 December at 8:30 am local time. They’re going to Sample Lodge on Example Avenue and would like to confirm the fare and pickup arrangements. Can I connect you now?”

If nobody accepts a transfer, There247 follows your approved fallback. Sofie explains the next step and sends the request to your nominated team. Capturing a request does not mean a vehicle has been dispatched.

Set up the questions and the next step

Load your operating information

Add service areas, hours, vehicle types, passenger and luggage limits, airport instructions and approved fare guidance. Set out which questions require dispatch or the bookings team.

Agree the routing

Decide who receives immediate pickup requests, advance airport enquiries and changes to existing bookings. Define when Sofie should offer a warm transfer and where summaries should go.

Test the fallback

Test a busy dispatch line, an unclear pickup address, an out-of-area request and a transfer nobody accepts. Agree what the caller hears and who follows up.

Planned capability

A path towards connected bookings

Connecting There247 to business systems is a development priority. A future dispatch integration could let the agent check availability and create bookings within your operating rules, subject to the capabilities of your dispatch platform.

The examples on this page use the current enquiry capture and handoff service. Automated dispatch and confirmed bookings are not included in these examples.

Tell us which dispatch or booking system you use

Common questions

Can Sofie confirm that a taxi is on its way?

The current examples capture the request and pass it to your team. Dispatch confirms whether a vehicle is available and when it should arrive. Sofie does not describe an unconfirmed request as a dispatched taxi.

Can There247 answer fare and service-area questions?

Yes, using the information you approve. Sofie can explain published fares, service areas and booking requirements. Where the fare depends on the journey, availability or other conditions, your team confirms the amount.

What about callers checking or changing a booking?

Sofie can capture the caller’s name, callback number, booking reference and requested change, then route the enquiry to your team. Without a connected dispatch system, she cannot check a driver’s live location or confirm that a booking has been changed.

Can we use There247 only when dispatch is busy?

Yes. We help you agree when calls should reach There247 and configure forwarding for your existing number and phone provider. You can use it for busy periods, after-hours enquiries or broader call coverage.

What if a caller needs to speak with dispatch?

Sofie can brief the receiving team member before connecting the caller, using your routing rules. Warm transfers are available on Premium and Business. If nobody accepts, There247 follows the fallback you have approved.

Explore the call-handling options

Overflow calls After-hours coverage Booking and hire enquiries Warm transfers Browse all industries

Try it with the calls your dispatch team receives

Tell us about your service areas, hours, vehicle types and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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Calls may be answered by There247, an AI call answering service, and may be transcribed and summarised so our team can follow up.