Floor sander for the weekend
"Can you hold a floor sander for me this weekend?"
There247 asks: Which branch would you like to collect it from, and when do you need to pick it up and return it?
Captures: Equipment requested, preferred branch, collection and return dates, and a callback number.
Next step: Send the request to the branch so staff can check stock and confirm whether they can hold the sander.
What your hire desk receives
Example SMS
HIRE: Floor sander requested at North branch. Collect Sat morning, return Sun afternoon. Hold requested. Callback: 021 XXX XXXX.
Example email
Subject: Weekend floor sander request for North branch
Enquiry: Customer asks to hold a floor sander for Saturday morning collection and Sunday afternoon return. Callback: 021 XXX XXXX.
Follow-up: Check stock and return arrangements. Call the customer with the price and confirm whether you can hold the sander.
Example warm transfer
"Hi, this is Sofie from There247. I have a customer asking whether North branch can hold a floor sander for Saturday morning. They'd like to return it on Sunday afternoon. Can I connect you now?"
Concrete mixer delivered to site
"Can you deliver a concrete mixer to our site before 9 on Tuesday?"
There247 asks: What's the mixer for, where is the site, and how long do you need it? Are there any access instructions for the driver?
Captures: Job, equipment requested, site address, preferred delivery window, hire period, access instructions and site contact.
Next step: Send the enquiry to the hire desk so the team can check which mixer suits the job and whether delivery is available.
What your hire desk receives
Example SMS
DELIVERY: Mixer for fence posts, 24 Example Lane. One day, Tue before 9 am preferred. Use side gate. Site contact: 021 XXX XXXX.
Example email
Subject: Concrete mixer delivery request for Tuesday
Enquiry: Contractor needs a concrete mixer for one day to set fence posts at 24 Example Lane. Delivery before 9 am preferred. Access is through the side gate. Site contact: 021 XXX XXXX.
Follow-up: Check mixer suitability, stock and delivery capacity. Call the site contact to confirm the price, delivery window and booking.
Example warm transfer
"Hi, this is Sofie from There247. I have a contractor who needs a concrete mixer for fence posts at 24 Example Lane. It's a one-day hire, and they'd like it delivered before 9 on Tuesday. Can I connect you now?"
