There247 Privacy Policy

Last updated: [4 May 2026]

There247 answers calls for businesses when they cannot answer. When someone calls a business using There247, we may collect their name, phone number, reason for calling, and generate a call transcript and summary. We use this information to pass the enquiry to the business, support the service, and keep the system secure. We do not sell personal information.

1. Who We Are

There247 provides AI-powered call answering and communication services for businesses. Depending on how our service is used, we act either:

• as a service provider/processor on behalf of a business for caller data; or
• as a data controller for our own business operations, such as billing, support and website use.

2. What Information We Collect

A. Caller Information

When someone calls a business using There247, we may collect:

• Name, if provided
• Phone number
• Reason for the call
• Call transcript
• AI-generated call summary
• Time, duration and metadata of the call

B. Business Customer Information

• Business name and contact details
• Account and login information
• Staff/user access details
• Payment and billing information

C. Technical Information

• IP address and device information
• System logs and usage data
• Security and audit logs

3. How We Use Information

We use information to:

• Deliver call answering services
• Send call summaries and notifications, such as SMS or email
• Maintain caller context for better service continuity
• Provide customer support
• Improve system performance and reliability
• Prevent fraud, abuse or misuse
• Meet legal and regulatory obligations

We do not sell personal information.

4. Caller Notice and Responsibility

Businesses using There247 are responsible for informing callers that:

• Calls may be answered by an AI assistant
• Calls may be transcribed and summarised
• Information may be shared with the business for follow-up

We recommend businesses use website notices, call greeting disclosures and voicemail messaging.

“This call may be answered by an AI assistant and transcribed so our team can follow up.”

5. Data Retention

We only keep personal information for as long as necessary.

• Call transcripts: up to 12 months
• Call summaries and enquiry data: up to 24 months
• Caller context: refreshed or deleted within 12–24 months
• System and audit logs: 24–36 months
• Billing records: up to 7 years, as required by law

Data may be retained longer where required for legal, security or dispute resolution purposes.

6. Use of AI and Training

We use AI systems to generate call summaries and assist with responses.

• We do not use customer call data to train general-purpose AI models without permission.
• We do not use customer data to train models that are shared with other customers.
• Where data is used for improvement, it is de-identified where possible.
• Third-party AI providers are required to process data only for authorised service purposes.

7. Sharing and Subprocessors

We may share data with trusted service providers, called subprocessors, to operate our service, including:

• Cloud infrastructure providers
• Telephony providers
• Messaging providers
• AI processing providers
• CRM and support tools
• Payment providers

All subprocessors are required to handle data securely and only for authorised purposes. We maintain a current list of subprocessors and make it available upon request.

8. Sensitive Information and Restricted Use

There247 is not designed for highly sensitive information. Businesses must not use There247 to collect or process:

• Detailed health or medical information
• Legal or privileged information
• Financial or identity-sensitive data, such as bank details
• Emergency or life-critical communications

Special arrangements are required for regulated sectors.

9. Security

We implement reasonable safeguards to protect information, including:

• Role-based access controls
• Tenant isolation
• Authentication and access controls
• Secure storage practices
• Audit logging and monitoring

No system can be guaranteed to be 100% secure.

10. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict processing
• Withdraw consent, where applicable
• Opt out of marketing communications

Requests should be directed to the business you contacted or to us where appropriate.

11. Data Breaches

If we become aware of a data breach, we will:

• Investigate promptly
• Take steps to contain and resolve the issue
• Notify affected parties and regulators where required by law

12. Children

There247 is not directed at children. We do not knowingly collect personal information from children beyond what is necessary to deliver call handling services on behalf of a business.

13. International Data Transfers

Data may be processed or stored in countries outside your own. We take reasonable steps to ensure appropriate safeguards are in place when data is transferred internationally, including contractual safeguards where appropriate.

14. Business Customer Responsibilities

Business customers using There247 must:

• Ensure lawful use of call handling and data collection
• Provide appropriate notice to callers
• Avoid collecting unnecessary sensitive information
• Control staff access to call data
• Respond to privacy requests where they are responsible

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised “last updated” date.

16. Contact Us

If you have any questions or requests regarding this policy, please contact:

There247 Limited
legal@there247.ai
PO Box 167, Warkworth 0981, New Zealand