Specialist Plant & Machinery Hire
What happens when a customer calls?
Compare a new digger hire enquiry with a request to extend an existing hire. Open each example to see what your team would receive.
Digger hire with an operator
"I need a digger and operator for trenching next Tuesday. Can you deliver to site?"
There247 asks: Where is the site, how long do you need the machine, and is there anything the delivery driver should know about access?
Captures: Job, machine requested, site address, hire dates, delivery window, access restrictions, operator requirement and callback number.
Next step: Send the enquiry to the hire desk so the team can recommend a suitable machine and check operator and transport availability.
What your hire desk receives
Example SMS
QUOTE: Digger + operator for trenching next Tue, one day. Deliver to 24 Example Lane before 8 am. Narrow gate reported. Callback: 021 XXX XXXX.
Example email
Subject: Digger and operator quote for Tuesday trenching
Enquiry: Contractor needs a digger and operator for one day of trenching next Tuesday at 24 Example Lane. Delivery before 8 am preferred. Caller reports a narrow gate. Callback: 021 XXX XXXX.
Follow-up: Check site access, machine suitability, operator availability and transport. Call the contractor with options and pricing.
Example warm transfer
"Hi, this is Sofie from There247. I have a contractor on the line who needs a digger and operator for trenching next Tuesday at 24 Example Lane. They want delivery before 8 am and mentioned a narrow gate. Can I connect you now?"
Extend an existing hire
"The job is running late. Can we keep the machine until Thursday?"
There247 asks: What is the hire reference, where is the machine now, and when was it due to be collected?
Captures: Hire reference, current site, original collection date, requested end date and site contact.
Next step: Send the request to the hire desk to check the next booking and whether collection can be moved.
What your hire desk receives
Example SMS
EXTENSION: Hire DEMO-410 at 24 Example Lane. Collection due Tue. Customer wants to keep machine until Thu. Callback: 021 XXX XXXX.
Example email
Subject: Extension request for hire DEMO-410
Enquiry: Site manager at 24 Example Lane asks to keep the machine until Thursday. Collection is currently scheduled for Tuesday. Callback: 021 XXX XXXX.
Follow-up: Check the machine's next booking, any additional charges and the revised collection window. Confirm the outcome with the site manager.
Example warm transfer
"Hi, this is Sofie from There247. I have a site manager on the line about hire DEMO-410. The machine is due for collection on Tuesday at 24 Example Lane, and they'd like to keep it until Thursday. Can I connect you now?"
Your hire desk confirms machine suitability and availability, operator availability, transport, pricing, bookings, holds and extensions.
Set up around the way your hire desk works
There247 understands how your business works. Add your services, hours, service areas and call-handling rules. Include whether you offer hire with an operator, machine-only hire, delivery or collection, and who handles each type of enquiry.
Keep your existing business number. There247 can answer 24/7 and take simultaneous calls. Choose which enquiries your team receives by SMS or email and which callers get a warm transfer.
Set up in minutes.
