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AI call answering for Recruitment and temp staffing

Get shift changes and cover requests to the coordinator

Route time-sensitive shift calls and capture staffing requests when coordinators are busy.

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Staffing coordinator consulting a shift board

Answers grounded in your business

Site contacts, shift categories, cover-request procedures and duty coordinators. Capture availability without asking for medical details.

Load the approved sources your team uses. Sofie asks relevant follow-up questions, keeps the conversation focused and passes questions outside that information to the right person. Keep time-sensitive information up to date; a supplied document is not a live system connection.

Hear There247 in action

Worker calls in sick before a shift

A real product demonstration for recruitment and temp staffing: the caller’s request, Sofie’s follow-up questions and the agreed next step.

Recording coming soon

For now, explore the written example or request a demonstration with your business details.

Two calls your team could receive

Names, addresses, product details, prices, references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

Worker calls in sick before a shift

“I’m rostered on at 6 am but I’m sick and can’t make it.”

There247 asks: Which site and role are you rostered for, and what number can the coordinator reach you on? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, site, role, shift date and start time, availability and callback number.

Next step: Alert the duty coordinator so they can contact the client and arrange cover.

What your team could receive

Example SMS

Drew Example is unavailable for today’s 6 am warehouse picker shift at the Sample Road depot. Callback: 021 XXX 0041. Alert the duty coordinator so they can contact the client and arrange cover.

Example email

Subject: Worker calls in sick before a shift

Body: Drew Example is unavailable for today’s 6 am warehouse picker shift at the Sample Road depot. Callback: 021 XXX 0041.

Follow-up: Alert the duty coordinator so they can contact the client and arrange cover.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Drew Example on the line. They cannot make today’s 6 am warehouse picker shift at the Sample Road depot. Can I connect you now?”

Client requests short-notice cover

“Can you send us two warehouse pickers for the afternoon shift?”

There247 asks: Where is the shift, what hours do you need covered, and who should the coordinator call back? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, client business, site, role, headcount, shift hours and callback number.

Next step: Route the request to the staffing coordinator to check worker availability.

What your team could receive

Example SMS

Blake Example at Sample Logistics requests two warehouse pickers today from 2 to 10 pm at the Sample Road depot. Callback: 021 XXX 0042. Route the request to the staffing coordinator to check worker availability.

Example email

Subject: Client requests short-notice cover

Body: Blake Example at Sample Logistics requests two warehouse pickers today from 2 to 10 pm at the Sample Road depot. Callback: 021 XXX 0042.

Follow-up: Route the request to the staffing coordinator to check worker availability.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Blake Example from Sample Logistics on the line asking for two warehouse pickers today from 2 to 10 pm at the Sample Road depot. Can I connect you now?”

Set up the questions and the next step

Load the right information

Site contacts, shift categories, cover-request procedures and duty coordinators. Capture availability without asking for medical details.

Agree the routing

Choose who receives worker calls in sick before a shift enquiries and who handles client requests short-notice cover requests. Provide branch contacts, coverage hours and any approved escalation rules.

Test the fallback

Test an answered call, a question missing from the knowledge sources and a transfer nobody accepts. Agree what the caller hears and who follows up.

Common questions

Can There247 confirm bookings, availability or account changes?

The examples on this page capture and route enquiries. Your team confirms bookings, stock, attendance and account changes. Sofie can share approved information, including supplied prices or availability, with any relevant date or limitation.

What if the caller needs a person?

Sofie can introduce the caller to the appropriate team member under your rules. Warm transfers are available on Premium and Business. If nobody answers, use your agreed fallback and notification route.

Can we use it only when the team is busy or closed?

Yes. Agree when calls should reach There247 and configure the routing for your existing number and phone provider. Test the arrangement before relying on it.

Explore the call-handling options

Overflow callsWarm transfersBrowse all industries

Try it with the calls your business receives

Tell us about your services, hours, knowledge sources and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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