Auto Repair & Panel Beating
What happens when a customer calls?
Compare a new collision repair enquiry with a customer checking whether their car is ready to collect. Open each format to see what your team would receive.
Collision repair enquiry
"My front bumper was damaged. Can I bring the car in for a quote?"
There247 asks: What's the make and model, and which part of the vehicle was damaged? Is it currently driveable, and do you have an insurer claim reference?
Captures: Vehicle details, damage and driveability as described by the caller, insurer reference if available, and a callback number.
Next step: Send the enquiry to estimating so the team can explain the assessment process and arrange a time.
What your estimating team receives
Example SMS
REPAIR QUOTE: Toyota Corolla, front bumper damage. Caller says car is driveable. Claim ref DEMO-208. Callback: 021 XXX XXXX.
Example email
Subject: Collision repair enquiry for Toyota Corolla
Enquiry: Caller reports front bumper damage and says the car is driveable. Insurer claim reference: DEMO-208. Callback: 021 XXX XXXX.
Follow-up: Contact the caller to explain the assessment process and confirm an available time.
Example warm transfer
"Hi, this is Sofie from There247. I have a driver asking about a quote for front bumper damage on a Toyota Corolla. They say the car is driveable and have an insurer claim reference. Can I connect you now?"
Vehicle collection check
"Is my car ready to pick up at 4 pm today?"
There247 asks: What's your repair reference or vehicle registration, and what's the best number for the workshop to reach you on?
Captures: Job or vehicle reference, requested collection time and callback number.
Next step: Send the request to the workshop or introduce the caller to the service desk, according to your rules.
What your service team receives
Example SMS
COLLECTION CHECK: Job DEMO-305. Customer asks if the car will be ready at 4 pm today. Callback: 021 XXX XXXX.
Example email
Subject: Collection check for job DEMO-305
Enquiry: Customer wants to know if their car will be ready to collect at 4 pm today. Callback: 021 XXX XXXX.
Follow-up: Check the job with the workshop and call the customer to confirm readiness and collection timing.
Example warm transfer
"Hi, this is Sofie from There247. I have a customer calling about job DEMO-305. They'd like to know whether the car will be ready to collect at 4 pm today. Can I connect you now?"
Your team confirms assessment bookings, repair quotes, the status of any insurer approval, and when a vehicle is ready for collection.
Set up around your service desk
There247 understands how your business works. Add your services, opening hours, locations and call-handling rules. Decide what goes to estimating, what goes to the workshop and when the service desk should take the call live.
Keep your existing business number. There247 can answer simultaneous calls, cover busy periods and pick up after hours. Receive summaries by SMS or email, or use a warm transfer so your team hears why the customer is calling before speaking with them. Set up in minutes.
