Keep calls moving when your team is busy.
Busy lines, customers at the counter and work already underway can all make answering difficult. There247 gives callers a useful next step while your team stays focused.
Support your team through busy periods
1. Set when calls divert
Arrange number handling so There247 receives calls in the situations you choose, such as when your line is busy or a call goes unanswered.
2. Handle the enquiry
Answer questions using your supplied business information and collect the details your team needs for follow-up.
3. Route the next step
Send a summary or attempt a transfer according to your rules, rather than treating every call as an interruption.
Example: your hire counter is busy
There247 captures: the equipment requested, intended use, hire dates, collection or delivery preference and callback details.
The configured route determines which of these outputs is used:
SMS summary
Hire enquiry: Morgan needs a plate compactor for Saturday, with collection preferred. Callback details captured. Please check availability and contact Morgan.
Email summary
Subject: Hire enquiry — plate compactor, Saturday
Your team receives the requested equipment, dates, intended use, collection preference and customer contact details in one summary.
Warm voice introduction
“Hi, this is Sofie from the hire team’s AI call service. I have Morgan on the line asking about a plate compactor for Saturday. Are you able to help?”
Illustrative example. Availability is confirmed by your team unless a connected system supports that confirmation.
Choose which calls should interrupt your team
Routine enquiries can arrive as summaries for follow-up. Calls that meet your transfer criteria can be directed to a nominated person. If the transfer cannot be completed, There247 follows your agreed fallback instructions.
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