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AI call answering for Locksmiths and access services

Capture the access enquiry so your locksmith can follow up

Capture lockout and planned lock-work enquiries and leave access decisions with your authorised team.

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Locksmith working on a lock cylinder

Answers grounded in your business

Service areas, opening hours and job categories. Only authorised staff verify ownership or authority and approve access work.

Load the approved sources your team uses. Sofie asks relevant follow-up questions, keeps the conversation focused and passes questions outside that information to the right person. Keep time-sensitive information up to date; a supplied document is not a live system connection.

Hear There247 in action

Locked out of a shop

A real product demonstration for locksmiths and access services: the caller’s request, Sofie’s follow-up questions and the agreed next step.

Recording coming soon

For now, explore the written example or request a demonstration with your business details.

Two calls your team could receive

Names, addresses, product details, prices, references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

Locked out of a shop

“We are locked out of our shop. Can you send someone?”

There247 asks: What is the address, which entrance is affected, and how can the locksmith reach you? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, business address, affected entrance, requested timing and callback number.

Next step: Duty locksmith confirms attendance and verifies authority before carrying out access work.

What your team could receive

Example SMS

Morgan Example reports being locked out of the front entrance of Sample Shop at 18 Sample Road and requests help today. Callback: 021 XXX 0057. Duty locksmith confirms attendance and verifies authority before carrying out access work.

Example email

Subject: Locked out of a shop

Body: Morgan Example reports being locked out of the front entrance of Sample Shop at 18 Sample Road and requests help today. Callback: 021 XXX 0057.

Follow-up: Duty locksmith confirms attendance and verifies authority before carrying out access work.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Morgan Example on the line, locked out of the front entrance of Sample Shop at 18 Sample Road and asking for help today. Can I connect you now?”

Rekeying quote

“Can you quote to rekey three office doors next week?”

There247 asks: Where is the office, and when can someone provide access for an assessment? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, site, number of doors, requested work, access window and callback number.

Next step: Quotes team confirms scope, authority, pricing and scheduling.

What your team could receive

Example SMS

Casey Example requests a quote to rekey three doors at Sample Office, 24 Sample Road. Access is available Tuesday morning next week. Callback: 021 XXX 0058. Quotes team confirms scope, authority, pricing and scheduling.

Example email

Subject: Rekeying quote

Body: Casey Example requests a quote to rekey three doors at Sample Office, 24 Sample Road. Access is available Tuesday morning next week. Callback: 021 XXX 0058.

Follow-up: Quotes team confirms scope, authority, pricing and scheduling.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Casey Example on the line requesting a quote to rekey three office doors at 24 Sample Road, with access Tuesday morning next week. Can I connect you now?”

Set up the questions and the next step

Load the right information

Service areas, opening hours and job categories. Only authorised staff verify ownership or authority and approve access work.

Agree the routing

Choose who receives locked out of a shop enquiries and who handles rekeying quote requests. Provide branch contacts, coverage hours and any approved escalation rules.

Test the fallback

Test an answered call, a question missing from the knowledge sources and a transfer nobody accepts. Agree what the caller hears and who follows up.

Common questions

Can There247 confirm bookings, availability or account changes?

The examples on this page capture and route enquiries. Your team confirms bookings, stock, attendance and account changes. Sofie can share approved information, including supplied prices or availability, with any relevant date or limitation.

What if the caller needs a person?

Sofie can introduce the caller to the appropriate team member under your rules. Warm transfers are available on Premium and Business. If nobody answers, use your agreed fallback and notification route.

Can we use it only when the team is busy or closed?

Yes. Agree when calls should reach There247 and configure the routing for your existing number and phone provider. Test the arrangement before relying on it.

What should stay with our authorised team?

Service areas, opening hours and job categories. Only authorised staff verify ownership or authority and approve access work. Keep the enquiry to the minimum needed to route it, and apply your privacy and identity-verification procedures.

Explore the call-handling options

Urgent enquiriesWarm transfersBrowse all industries

Try it with the calls your business receives

Tell us about your services, hours, knowledge sources and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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