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AI call answering for Restaurants

Capture bookings while your team focuses on service

Handle booking and takeaway enquiries while the team is busy with service.

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Restaurant owner reviewing a reservation book

Answers grounded in your business

Branch hours, menus, booking rules and takeaway procedures. Staff confirm tables, order status and any dietary or allergen question requiring care.

Load the approved sources your team uses. Sofie asks relevant follow-up questions, keeps the conversation focused and passes questions outside that information to the right person. Keep time-sensitive information up to date; a supplied document is not a live system connection.

Hear There247 in action

Friday group booking

A real product demonstration for restaurants: the caller’s request, Sofie’s follow-up questions and the agreed next step.

Recording coming soon

For now, explore the written example or request a demonstration with your business details.

Two calls your team could receive

Names, addresses, product details, prices, references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

Friday group booking

“Can I book a table for eight on Friday at 7 pm?”

There247 asks: Which location would you like, and what name and number should the team use? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, location, party size, requested date and time, and callback number.

Next step: Send the request to the host so they can check the diary and confirm availability.

What your team could receive

Example SMS

Alex Example requests a table for eight at Sample Bistro, City branch, on Friday at 7 pm. Callback: 021 XXX 0025. Send the request to the host so they can check the diary and confirm availability.

Example email

Subject: Friday group booking

Body: Alex Example requests a table for eight at Sample Bistro, City branch, on Friday at 7 pm. Callback: 021 XXX 0025.

Follow-up: Send the request to the host so they can check the diary and confirm availability.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Alex Example on the line asking for a table for eight at the City branch on Friday at 7 pm. Can I connect you now?”

Takeaway order status

“I ordered takeaway for 6:30 pm. Is it ready to collect?”

There247 asks: What name and order reference is it under, and which branch are you collecting from? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, branch, order reference, scheduled pickup time and callback number.

Next step: Send the check to the takeaway team to confirm whether the order is ready.

What your team could receive

Example SMS

Sam Example is checking takeaway order DEMO-625 at the City branch. Pickup was scheduled for 6:30 pm. Callback: 021 XXX 0026. Send the check to the takeaway team to confirm whether the order is ready.

Example email

Subject: Takeaway order status

Body: Sam Example is checking takeaway order DEMO-625 at the City branch. Pickup was scheduled for 6:30 pm. Callback: 021 XXX 0026.

Follow-up: Send the check to the takeaway team to confirm whether the order is ready.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Sam Example on the line asking whether takeaway order DEMO-625 is ready for collection. Can I connect you now?”

Set up the questions and the next step

Load the right information

Branch hours, menus, booking rules and takeaway procedures. Staff confirm tables, order status and any dietary or allergen question requiring care.

Agree the routing

Choose who receives friday group booking enquiries and who handles takeaway order status requests. Provide branch contacts, coverage hours and any approved escalation rules.

Test the fallback

Test an answered call, a question missing from the knowledge sources and a transfer nobody accepts. Agree what the caller hears and who follows up.

Common questions

Can There247 confirm bookings, availability or account changes?

The examples on this page capture and route enquiries. Your team confirms bookings, stock, attendance and account changes. Sofie can share approved information, including supplied prices or availability, with any relevant date or limitation.

What if the caller needs a person?

Sofie can introduce the caller to the appropriate team member under your rules. Warm transfers are available on Premium and Business. If nobody answers, use your agreed fallback and notification route.

Can we use it only when the team is busy or closed?

Yes. Agree when calls should reach There247 and configure the routing for your existing number and phone provider. Test the arrangement before relying on it.

Explore the call-handling options

Booking and hire enquiriesWarm transfersBrowse all industries

Try it with the calls your business receives

Tell us about your services, hours, knowledge sources and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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