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Energy retailers and utilities | There247 V2 preview

AI call answering for Energy retailers and utilities

Keep moving-home and billing enquiries moving

Answer published service questions and route moving-home and billing requests during busy periods.

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Answers grounded in your business

Published moving-home steps, tariff explanations, billing guides and provider-approved service notices. Account changes stay with verified staff workflows.

Load the approved sources your team uses. Sofie asks relevant follow-up questions, keeps the conversation focused and passes questions outside that information to the right person. Keep time-sensitive information up to date; a supplied document is not a live system connection.

Hear There247 in action

Moving-home enquiry

A real product demonstration for energy retailers and utilities: the caller’s request, Sofie’s follow-up questions and the agreed next step.

Recording coming soon

For now, explore the written example or request a demonstration with your business details.

Two calls your team could receive

Names, addresses, product details, prices, references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

Moving-home enquiry

“I am moving next Friday. How do I arrange supply at the new address?”

There247 asks: What is the new address and your requested move date? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, new address, requested date and callback number.

Next step: Share the approved moving process; the account team verifies the caller and confirms supply arrangements.

What your team could receive

Example SMS

Jamie Example asks about arranging electricity supply at 32 Sample Road from next Friday. Callback: 021 XXX 0061. Share the approved moving process; the account team verifies the caller and confirms supply arrangements.

Example email

Subject: Moving-home enquiry

Body: Jamie Example asks about arranging electricity supply at 32 Sample Road from next Friday. Callback: 021 XXX 0061.

Follow-up: Share the approved moving process; the account team verifies the caller and confirms supply arrangements.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Jamie Example on the line asking about electricity supply at 32 Sample Road from next Friday. Can I connect you now?”

Unexpected bill amount

“My latest bill is higher than usual. Can somebody explain it?”

There247 asks: Which service is the bill for, and which billing period are you asking about? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, service, billing period, reported issue and callback number.

Next step: Billing verifies the caller and reviews their account; Sofie can explain approved general billing information.

What your team could receive

Example SMS

Taylor Example asks about a higher-than-usual electricity bill for October. Callback: 021 XXX 0062. Billing verifies the caller and reviews their account; Sofie can explain approved general billing information.

Example email

Subject: Unexpected bill amount

Body: Taylor Example asks about a higher-than-usual electricity bill for October. Callback: 021 XXX 0062.

Follow-up: Billing verifies the caller and reviews their account; Sofie can explain approved general billing information.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Taylor Example on the line asking the billing team to review an unexpectedly high October electricity bill. Can I connect you now?”

Set up the questions and the next step

Load the right information

Published moving-home steps, tariff explanations, billing guides and provider-approved service notices. Account changes stay with verified staff workflows.

Agree the routing

Choose who receives moving-home enquiry enquiries and who handles unexpected bill amount requests. Provide branch contacts, coverage hours and any approved escalation rules.

Test the fallback

Test an answered call, a question missing from the knowledge sources and a transfer nobody accepts. Agree what the caller hears and who follows up.

Common questions

Can There247 confirm bookings, availability or account changes?

The examples on this page capture and route enquiries. Your team confirms bookings, stock, attendance and account changes. Sofie can share approved information, including supplied prices or availability, with any relevant date or limitation.

What if the caller needs a person?

Sofie can introduce the caller to the appropriate team member under your rules. Warm transfers are available on Premium and Business. If nobody answers, use your agreed fallback and notification route.

Can we use it only when the team is busy or closed?

Yes. Agree when calls should reach There247 and configure the routing for your existing number and phone provider. Test the arrangement before relying on it.

What should stay with our authorised team?

Published moving-home steps, tariff explanations, billing guides and provider-approved service notices. Account changes stay with verified staff workflows. Keep the enquiry to the minimum needed to route it, and apply your privacy and identity-verification procedures.

Explore the call-handling options

After-hours coverage Warm transfers Browse all industries

Try it with the calls your business receives

Tell us about your services, hours, knowledge sources and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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Calls may be answered by There247, an AI call answering service, and may be transcribed and summarised so our team can follow up.

Keep moving-home and billing enquiries moving

Answers grounded in your business

Moving-home enquiry

Two calls your team could receive

Moving-home enquiry

What your team could receive

Unexpected bill amount

What your team could receive

Set up the questions and the next step

Load the right information

Agree the routing

Test the fallback

Common questions

Explore the call-handling options

Try it with the calls your business receives

Reach out

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