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AI call answering for Air conditioning and commercial refrigeration

Separate breakdown callouts from planned installation enquiries

Separate equipment breakdowns from planned installation enquiries and get the right details to your service team.

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Technician inspecting commercial air-conditioning equipment

Answers grounded in your business

Equipment categories, service areas, maintenance options and duty contacts. Technical diagnosis and equipment decisions stay with the service team.

Load the approved sources your team uses. Sofie asks relevant follow-up questions, keeps the conversation focused and passes questions outside that information to the right person. Keep time-sensitive information up to date; a supplied document is not a live system connection.

Hear There247 in action

Café chiller callout

A real product demonstration for air conditioning and commercial refrigeration: the caller’s request, Sofie’s follow-up questions and the agreed next step.

Recording coming soon

For now, explore the written example or request a demonstration with your business details.

Two calls your team could receive

Names, addresses, product details, prices, references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

Café chiller callout

“Our display chiller is not cooling. Can someone come today?”

There247 asks: Which site and unit are affected, and what does the display show? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, business, site, equipment, reported issue, requested timing and callback number.

Next step: Service desk confirms technician availability and the next step; it provides any equipment guidance separately.

What your team could receive

Example SMS

Jamie Example at Sample Café, 8 Sample Road, reports the display chiller is not cooling and shows 12 degrees C. Same-day attendance requested. Callback: 021 XXX 0049. Service desk confirms technician availability and the next step; it provides any equipment guidance separately.

Example email

Subject: Café chiller callout

Body: Jamie Example at Sample Café, 8 Sample Road, reports the display chiller is not cooling and shows 12 degrees C. Same-day attendance requested. Callback: 021 XXX 0049.

Follow-up: Service desk confirms technician availability and the next step; it provides any equipment guidance separately.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Jamie Example from Sample Café at 8 Sample Road on the line. The display chiller is not cooling and shows 12 degrees; they are asking for a technician today. Can I connect you now?”

Heat pump installation quote

“Could you quote for a heat pump in our lounge?”

There247 asks: Where is the property, how large is the room, and when would you like the work done? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, address, room, approximate size, requested timing and callback number.

Next step: Quotes team arranges an assessment and confirms suitable equipment and pricing.

What your team could receive

Example SMS

Taylor Example requests a heat pump quote for a lounge of approximately 30 square metres at 12 Sample Road, ideally next month. Callback: 021 XXX 0050. Quotes team arranges an assessment and confirms suitable equipment and pricing.

Example email

Subject: Heat pump installation quote

Body: Taylor Example requests a heat pump quote for a lounge of approximately 30 square metres at 12 Sample Road, ideally next month. Callback: 021 XXX 0050.

Follow-up: Quotes team arranges an assessment and confirms suitable equipment and pricing.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Taylor Example on the line requesting a heat pump quote for a roughly 30-square-metre lounge at 12 Sample Road, ideally for next month. Can I connect you now?”

Set up the questions and the next step

Load the right information

Equipment categories, service areas, maintenance options and duty contacts. Technical diagnosis and equipment decisions stay with the service team.

Agree the routing

Choose who receives café chiller callout enquiries and who handles heat pump installation quote requests. Provide branch contacts, coverage hours and any approved escalation rules.

Test the fallback

Test an answered call, a question missing from the knowledge sources and a transfer nobody accepts. Agree what the caller hears and who follows up.

Common questions

Can There247 confirm bookings, availability or account changes?

The examples on this page capture and route enquiries. Your team confirms bookings, stock, attendance and account changes. Sofie can share approved information, including supplied prices or availability, with any relevant date or limitation.

What if the caller needs a person?

Sofie can introduce the caller to the appropriate team member under your rules. Warm transfers are available on Premium and Business. If nobody answers, use your agreed fallback and notification route.

Can we use it only when the team is busy or closed?

Yes. Agree when calls should reach There247 and configure the routing for your existing number and phone provider. Test the arrangement before relying on it.

Explore the call-handling options

Urgent enquiriesWarm transfersBrowse all industries

Try it with the calls your business receives

Tell us about your services, hours, knowledge sources and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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