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Multi-site facilities maintenance | There247 V2 preview

AI call answering for Multi-site facilities maintenance

Get maintenance calls to the team responsible for each site

Identify the site and route maintenance calls using each location’s rules.

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Facilities supervisor checking a roller door

Answers grounded in your business

Site directories, approved contractor routing, access windows and work-order procedures. Site teams retain access and security decisions.

Load the approved sources your team uses. Sofie asks relevant follow-up questions, keeps the conversation focused and passes questions outside that information to the right person. Keep time-sensitive information up to date; a supplied document is not a live system connection.

Hear There247 in action

Roller door will not close

A real product demonstration for multi-site facilities maintenance: the caller’s request, Sofie’s follow-up questions and the agreed next step.

Recording coming soon

For now, explore the written example or request a demonstration with your business details.

Two calls your team could receive

Names, addresses, product details, prices, references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

Roller door will not close

“We’re locking up and the roller door at the back of our store won’t close.”

There247 asks: Which branch and door are affected, and is a staff member still on site? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, branch, affected door, security impact, site contact and callback number.

Next step: Route the issue to the after-hours duty manager using the site’s escalation rules.

What your team could receive

Example SMS

Morgan Example reports the rear roller door at the City branch won’t close at lock-up, leaving the rear entrance unsecured. Morgan is still on site. Callback: 021 XXX 0035. Route the issue to the after-hours duty manager using the site’s escalation rules.

Example email

Subject: Roller door will not close

Body: Morgan Example reports the rear roller door at the City branch won’t close at lock-up, leaving the rear entrance unsecured. Morgan is still on site. Callback: 021 XXX 0035.

Follow-up: Route the issue to the after-hours duty manager using the site’s escalation rules.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Morgan Example from the City branch on the line. The rear roller door will not close and the rear entrance is unsecured. Can I connect you now?”

Maintenance access change

“Tomorrow’s contractor visit needs to move because the branch opens late.”

There247 asks: Which site and work order is this, and when can the contractor get access? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, site, work order, existing visit, revised access window and callback number.

Next step: Send the change to the facilities scheduler to confirm it with the contractor.

What your team could receive

Example SMS

Casey Example at the North branch asks to move tomorrow’s 8 am visit for work order DEMO-641. Site access is available from 10 am. Callback: 021 XXX 0036. Send the change to the facilities scheduler to confirm it with the contractor.

Example email

Subject: Maintenance access change

Body: Casey Example at the North branch asks to move tomorrow’s 8 am visit for work order DEMO-641. Site access is available from 10 am. Callback: 021 XXX 0036.

Follow-up: Send the change to the facilities scheduler to confirm it with the contractor.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Casey Example from the North branch on the line. They need to move tomorrow’s 8 am visit for work order DEMO-641 because access starts at 10 am. Can I connect you now?”

Set up the questions and the next step

Load the right information

Site directories, approved contractor routing, access windows and work-order procedures. Site teams retain access and security decisions.

Agree the routing

Choose who receives roller door will not close enquiries and who handles maintenance access change requests. Provide branch contacts, coverage hours and any approved escalation rules.

Test the fallback

Test an answered call, a question missing from the knowledge sources and a transfer nobody accepts. Agree what the caller hears and who follows up.

Common questions

Can There247 confirm bookings, availability or account changes?

The examples on this page capture and route enquiries. Your team confirms bookings, stock, attendance and account changes. Sofie can share approved information, including supplied prices or availability, with any relevant date or limitation.

What if the caller needs a person?

Sofie can introduce the caller to the appropriate team member under your rules. Warm transfers are available on Premium and Business. If nobody answers, use your agreed fallback and notification route.

Can we use it only when the team is busy or closed?

Yes. Agree when calls should reach There247 and configure the routing for your existing number and phone provider. Test the arrangement before relying on it.

Explore the call-handling options

Urgent enquiriesWarm transfersBrowse all industries

Try it with the calls your business receives

Tell us about your services, hours, knowledge sources and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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Calls may be answered by There247, an AI call answering service, and may be transcribed and summarised so our team can follow up.

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