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AI call answering for Freight and couriers

Handle customer calls while dispatch coordinates drivers

Capture delivery and collection enquiries while dispatch is coordinating drivers.

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Freight dispatcher checking a pallet at a depot

Answers grounded in your business

Depot hours, service areas, loading requirements and published delivery terms. Staff check live tracking and confirm collection capacity.

Load the approved sources your team uses. Sofie asks relevant follow-up questions, keeps the conversation focused and passes questions outside that information to the right person. Keep time-sensitive information up to date; a supplied document is not a live system connection.

Hear There247 in action

Missed delivery enquiry

A real product demonstration for freight and couriers: the caller’s request, Sofie’s follow-up questions and the agreed next step.

Recording coming soon

For now, explore the written example or request a demonstration with your business details.

Two calls your team could receive

Names, addresses, product details, prices, references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

Missed delivery enquiry

“Tracking says delivery was attempted, but nobody came to our reception.”

There247 asks: What is the consignment reference, and where should the driver have delivered it? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, consignment reference, delivery address, reported issue and callback number.

Next step: Send the enquiry to the depot to check the delivery record and follow up.

What your team could receive

Example SMS

Jamie Example asks about attempted delivery of consignment DEMO-482 to reception at 8 Sample Road. Caller says nobody came to reception. Callback: 021 XXX 0033. Send the enquiry to the depot to check the delivery record and follow up.

Example email

Subject: Missed delivery enquiry

Body: Jamie Example asks about attempted delivery of consignment DEMO-482 to reception at 8 Sample Road. Caller says nobody came to reception. Callback: 021 XXX 0033.

Follow-up: Send the enquiry to the depot to check the delivery record and follow up.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Jamie Example on the line asking about an attempted delivery for consignment DEMO-482. They say nobody came to reception at 8 Sample Road. Can I connect you now?”

Same-day pallet collection

“Can you pick up two pallets from our warehouse this afternoon?”

There247 asks: Where are they being collected from and delivered to, and what are their weights and loading requirements? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, pickup and delivery addresses, pallet count and weight, pickup window, loading arrangements and callback number.

Next step: Send the request to dispatch to confirm vehicle availability and pricing.

What your team could receive

Example SMS

Taylor Example requests collection of two 250 kg pallets today between 2 and 4 pm from 10 Sample Road, loading bay B, for delivery to 38 Sample Road. Forklifts are available at both sites. Callback: 021 XXX 0034. Send the request to dispatch to confirm vehicle availability and pricing.

Example email

Subject: Same-day pallet collection

Body: Taylor Example requests collection of two 250 kg pallets today between 2 and 4 pm from 10 Sample Road, loading bay B, for delivery to 38 Sample Road. Forklifts are available at both sites. Callback: 021 XXX 0034.

Follow-up: Send the request to dispatch to confirm vehicle availability and pricing.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Taylor Example on the line asking for same-day collection of two 250 kg pallets from the loading bay at 10 Sample Road. Can I connect you now?”

Set up the questions and the next step

Load the right information

Depot hours, service areas, loading requirements and published delivery terms. Staff check live tracking and confirm collection capacity.

Agree the routing

Choose who receives missed delivery enquiry enquiries and who handles same-day pallet collection requests. Provide branch contacts, coverage hours and any approved escalation rules.

Test the fallback

Test an answered call, a question missing from the knowledge sources and a transfer nobody accepts. Agree what the caller hears and who follows up.

Common questions

Can There247 confirm bookings, availability or account changes?

The examples on this page capture and route enquiries. Your team confirms bookings, stock, attendance and account changes. Sofie can share approved information, including supplied prices or availability, with any relevant date or limitation.

What if the caller needs a person?

Sofie can introduce the caller to the appropriate team member under your rules. Warm transfers are available on Premium and Business. If nobody answers, use your agreed fallback and notification route.

Can we use it only when the team is busy or closed?

Yes. Agree when calls should reach There247 and configure the routing for your existing number and phone provider. Test the arrangement before relying on it.

Explore the call-handling options

Overflow callsWarm transfersBrowse all industries

Try it with the calls your business receives

Tell us about your services, hours, knowledge sources and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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