Price and stock at a specific branch
“Do you have the 18V drill kit, SKU DEMO-184, at the North branch? How much is it?”
There247 asks: Are you looking for the kit with the battery and charger included? Sofie also confirms the caller’s name and callback number when a handoff is needed.
Captures: Product variant, SKU, branch and what the caller wants to check. Caller name and number if a callback is needed.
Next step: Quote the price and report the stock shown in the supplied information. Follow the store’s handover rules if the caller asks for a stock check before travelling.
What your team could receive
Example SMS
Alex Example asks about the 18V drill kit with battery and charger, SKU DEMO-184. The catalogue lists it at $129. The North branch stock feed showed three at 10 am. Alex asks for a stock check before travelling. Callback: 021 XXX 0043. Quote the price and report the stock shown in the supplied information. Follow the store’s handover rules if the caller asks for a stock check before travelling.
Example email
Subject: Price and stock at a specific branch
Body: Alex Example asks about the 18V drill kit with battery and charger, SKU DEMO-184. The catalogue lists it at $129. The North branch stock feed showed three at 10 am. Alex asks for a stock check before travelling. Callback: 021 XXX 0043.
Follow-up: Quote the price and report the stock shown in the supplied information. Follow the store’s handover rules if the caller asks for a stock check before travelling.
Example warm introduction — if available
“Hi, this is Sofie from There247. I have Alex Example on the line. They are asking about the 18V drill kit with battery and charger, SKU DEMO-184. Your North branch feed showed three at 10 am, and they would like to confirm stock before travelling. Can I connect you now?”