Turn booking calls into clear, useful requests.
From appointments to equipment hire, your team needs more than a name and number. There247 asks the relevant questions and captures the details needed to move each enquiry forward.
Gather the details before your team follows up
1. Understand the request
Identify the service, appointment, reservation or equipment the caller is asking about.
2. Ask relevant questions
Capture preferred dates, duration, location and requirements using the questions you specify for your business.
3. Make the status clear
Explain whether the request needs confirmation from your team. Only confirm availability or a booking when your configured process supports it.
Example: a customer needs equipment for a project
There247 captures: the intended work, requested equipment, preferred dates, site location, delivery requirements and customer contact details.
The configured route determines which of these outputs is used:
SMS summary
Hire request: Jamie needs a small excavator for two days next week, delivered to Silverdale. Intended work, preferred dates and contact details captured. Please confirm suitable equipment, availability and delivery.
Email summary
Subject: Excavator hire request — two days, Silverdale
The summary includes the project requirements, preferred hire period, delivery address and questions for your team to resolve.
Warm voice introduction
“Hi, this is Sofie from the hire team’s AI call service. I have Jamie on the line about a two-day excavator hire next week, with delivery to Silverdale. Can you help confirm the options?”
Illustrative example. Capturing a request does not reserve equipment or confirm an appointment. Booking capability depends on your configured workflow and connected systems.
Use your business’s questions and terminology
Load your services, equipment information, areas and intake questions. There247 uses that information to collect a useful request and explain the approved next step.
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