Use cases by need
Win work when callers are ready to ring someone else, and give your phone team room to handle the calls already coming in. Choose when There247 answers and what happens next.
Explore call-handling optionsWhen a customer needs help today, There247 captures the job, location and callback details, then alerts or introduces the caller to the right person using your rules.
Example: A household runs out of water. Dispatch gets the address, volume and tanker access details so it can confirm availability, price and an estimated arrival time.
When several calls come in at once, There247 can answer the extra calls while your front desk or call centre continues helping the people already on the line.
Example: A workshop service desk is tied up. There247 captures a vehicle collection enquiry and emails the job reference to the workshop so the team can confirm whether the car is ready.
Give callers a clear next step when your office is closed. There247 can share approved information, capture a message or route an urgent call according to your rules.
Example: A hotel guest calls about a late arrival. There247 gives the approved check-in instructions or gets the enquiry to the duty team.
Capture what the caller needs, when they need it and how to reach them. Your team checks availability and confirms the booking or equipment hold.
Example: A contractor needs a digger next Tuesday. There247 captures the job, site, dates, delivery needs and whether an operator is required.
When a call needs a person, Sofie briefs the receiving team member before connecting the caller, so the team knows who's calling and why.
Example: "Hi, this is Sofie from There247. I have a customer on the line who'd like to move their root touch-up to Saturday morning. They're booked with Alex. Can I connect you now?"
Set up in minutes. Add your services, hours, service areas and call-handling rules. Choose who receives enquiry summaries by SMS or email and which calls should go through to your team.
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