Urgent household tank refill
"Our tank is empty. Can you deliver 10,000 litres today?"
There247 asks: What's the delivery address? Can a tanker reach the tank, or would the driver need to run a hose from the road?
Captures: Address, volume, urgency, tanker and hose access, and a callback number.
Next step: Route the call to dispatch using your urgent call rules, or send the details for a callback.
What dispatch receives
Example SMS
URGENT: Empty household tank at 12 Sample Road. Needs 10,000 L today. Tanker access via driveway, per caller. Call back: 021 XXX XXXX.
Example email
Subject: Urgent tank refill request at 12 Sample Road
Enquiry: Household tank is empty. Caller needs 10,000 litres today and says a tanker can use the driveway. Callback: 021 XXX XXXX.
Follow-up: Check access and tanker availability, then call the customer with the price and estimated arrival time.
Example warm transfer
"Hi, this is Sofie from There247. I have a caller at 12 Sample Road with an empty household tank. They need 10,000 litres today and say a tanker can use the driveway. Can I connect you now?"
Planned delivery to a work site
"Can I get 8,000 litres for dust control next Tuesday?"
There247 asks: Where's the site, what delivery window works, and are there any gate or access restrictions?
Captures: Site address, intended use, volume, preferred delivery window, access instructions and the site contact.
Next step: Send the request to the team that schedules and quotes planned deliveries.
What your team receives
Example SMS
QUOTE: 8,000 L for dust control. 24 Example Lane, next Tue 7-9 am preferred. Call site contact on arrival: 021 XXX XXXX.
Example email
Subject: Quote request for 8,000 L at 24 Example Lane
Enquiry: Contractor needs water for dust control next Tuesday, ideally between 7 and 9 am. Driver should call the site contact on arrival. Contact: 021 XXX XXXX.
Follow-up: Check the delivery window and access, then contact the contractor to confirm the price and arrange the booking.
Example warm transfer
"Hi, this is Sofie from There247. I have a contractor asking for 8,000 litres for dust control at 24 Example Lane next Tuesday. They prefer 7 to 9 am and can meet the tanker at the gate. Can I connect you now?"
