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AI call answering for Towing and vehicle recovery

Give recovery dispatch the vehicle and access details

Give dispatch the vehicle, location and access details it needs to arrange the right recovery vehicle.

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Recovery operator securing a vehicle on a flatbed

Answers grounded in your business

Recovery areas, vehicle categories, access restrictions and dispatch hours. Dispatch confirms equipment, price and arrival time.

Load the approved sources your team uses. Sofie asks relevant follow-up questions, keeps the conversation focused and passes questions outside that information to the right person. Keep time-sensitive information up to date; a supplied document is not a live system connection.

Hear There247 in action

Van stuck in a basement car park

A real product demonstration for towing and vehicle recovery: the caller’s request, Sofie’s follow-up questions and the agreed next step.

Recording coming soon

For now, explore the written example or request a demonstration with your business details.

Two calls your team could receive

Names, addresses, product details, prices, references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

Van stuck in a basement car park

“My van will not start in a basement car park. Can you recover it?”

There247 asks: What is the location, vehicle model and posted height clearance? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, vehicle, location, height clearance, reported condition and callback number.

Next step: Dispatch checks access, recovery equipment, availability and price before confirming attendance.

What your team could receive

Example SMS

Alex Example reports a Ford Transit that will not start at 20 Sample Road, basement level B1. Posted clearance is 2.1 m. Callback: 021 XXX 0047. Dispatch checks access, recovery equipment, availability and price before confirming attendance.

Example email

Subject: Van stuck in a basement car park

Body: Alex Example reports a Ford Transit that will not start at 20 Sample Road, basement level B1. Posted clearance is 2.1 m. Callback: 021 XXX 0047.

Follow-up: Dispatch checks access, recovery equipment, availability and price before confirming attendance.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Alex Example on the line with a Ford Transit that will not start on level B1 at 20 Sample Road. The posted clearance is 2.1 metres. Can I connect you now?”

Planned workshop transport

“Can you take my car to the workshop on Monday morning?”

There247 asks: Where is the car, where is it going, and can it roll and steer? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, vehicle, pickup and destination, mobility, preferred time and callback number.

Next step: Transport coordinator confirms the vehicle, loading requirements and pickup window.

What your team could receive

Example SMS

Sam Example requests transport of a Toyota Corolla from 8 Sample Road to Sample Garage, 30 Sample Road, on Monday morning. The car rolls and steers but will not start. Callback: 021 XXX 0048. Transport coordinator confirms the vehicle, loading requirements and pickup window.

Example email

Subject: Planned workshop transport

Body: Sam Example requests transport of a Toyota Corolla from 8 Sample Road to Sample Garage, 30 Sample Road, on Monday morning. The car rolls and steers but will not start. Callback: 021 XXX 0048.

Follow-up: Transport coordinator confirms the vehicle, loading requirements and pickup window.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Sam Example on the line requesting Monday morning transport of a non-starting Toyota Corolla from 8 Sample Road to Sample Garage. It can roll and steer. Can I connect you now?”

Set up the questions and the next step

Load the right information

Recovery areas, vehicle categories, access restrictions and dispatch hours. Dispatch confirms equipment, price and arrival time.

Agree the routing

Choose who receives van stuck in a basement car park enquiries and who handles planned workshop transport requests. Provide branch contacts, coverage hours and any approved escalation rules.

Test the fallback

Test an answered call, a question missing from the knowledge sources and a transfer nobody accepts. Agree what the caller hears and who follows up.

Common questions

Can There247 confirm bookings, availability or account changes?

The examples on this page capture and route enquiries. Your team confirms bookings, stock, attendance and account changes. Sofie can share approved information, including supplied prices or availability, with any relevant date or limitation.

What if the caller needs a person?

Sofie can introduce the caller to the appropriate team member under your rules. Warm transfers are available on Premium and Business. If nobody answers, use your agreed fallback and notification route.

Can we use it only when the team is busy or closed?

Yes. Agree when calls should reach There247 and configure the routing for your existing number and phone provider. Test the arrangement before relying on it.

Explore the call-handling options

Urgent enquiriesWarm transfersBrowse all industries

Try it with the calls your business receives

Tell us about your services, hours, knowledge sources and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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Calls may be answered by There247, an AI call answering service, and may be transcribed and summarised so our team can follow up.

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