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AI call answering for Vehicle dealerships and service centres

Capture sales and service enquiries while advisers are busy

Route sales enquiries and service requests while advisers are with customers.

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Vehicle service adviser holding a set of keys

Answers grounded in your business

Vehicle listings, branch hours, test-drive procedures and service packages. Advisers confirm stock, appointments and any finance discussion.

Load the approved sources your team uses. Sofie asks relevant follow-up questions, keeps the conversation focused and passes questions outside that information to the right person. Keep time-sensitive information up to date; a supplied document is not a live system connection.

Hear There247 in action

Test drive request

A real product demonstration for vehicle dealerships and service centres: the caller’s request, Sofie’s follow-up questions and the agreed next step.

Recording coming soon

For now, explore the written example or request a demonstration with your business details.

Two calls your team could receive

Names, addresses, product details, prices, references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

Test drive request

“Can I test drive the blue hatchback on Saturday?”

There247 asks: Which listing are you interested in and what time suits you? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, listing, preferred date and time and callback number.

Next step: Sales adviser checks vehicle availability and confirms the test drive.

What your team could receive

Example SMS

Jamie Example requests a Saturday 11 am test drive of the blue hatchback, listing DEMO-901. Callback: 021 XXX 0055. Sales adviser checks vehicle availability and confirms the test drive.

Example email

Subject: Test drive request

Body: Jamie Example requests a Saturday 11 am test drive of the blue hatchback, listing DEMO-901. Callback: 021 XXX 0055.

Follow-up: Sales adviser checks vehicle availability and confirms the test drive.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Jamie Example on the line requesting a Saturday 11 am test drive of the blue hatchback on listing DEMO-901. Can I connect you now?”

Service booking enquiry

“My SUV is due for a service. Do you have a space next week?”

There247 asks: What make and model is it, and which day and branch suit you? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, vehicle, service request, branch, preferred day and callback number.

Next step: Service adviser checks the required work and workshop diary before confirming.

What your team could receive

Example SMS

Taylor Example requests a routine service for a Toyota RAV4 at the North branch next Wednesday. Callback: 021 XXX 0056. Service adviser checks the required work and workshop diary before confirming.

Example email

Subject: Service booking enquiry

Body: Taylor Example requests a routine service for a Toyota RAV4 at the North branch next Wednesday. Callback: 021 XXX 0056.

Follow-up: Service adviser checks the required work and workshop diary before confirming.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Taylor Example on the line requesting a routine service for a Toyota RAV4 at the North branch next Wednesday. Can I connect you now?”

Set up the questions and the next step

Load the right information

Vehicle listings, branch hours, test-drive procedures and service packages. Advisers confirm stock, appointments and any finance discussion.

Agree the routing

Choose who receives test drive request enquiries and who handles service booking enquiry requests. Provide branch contacts, coverage hours and any approved escalation rules.

Test the fallback

Test an answered call, a question missing from the knowledge sources and a transfer nobody accepts. Agree what the caller hears and who follows up.

Common questions

Can There247 confirm bookings, availability or account changes?

The examples on this page capture and route enquiries. Your team confirms bookings, stock, attendance and account changes. Sofie can share approved information, including supplied prices or availability, with any relevant date or limitation.

What if the caller needs a person?

Sofie can introduce the caller to the appropriate team member under your rules. Warm transfers are available on Premium and Business. If nobody answers, use your agreed fallback and notification route.

Can we use it only when the team is busy or closed?

Yes. Agree when calls should reach There247 and configure the routing for your existing number and phone provider. Test the arrangement before relying on it.

Explore the call-handling options

Booking and hire enquiriesWarm transfersBrowse all industries

Try it with the calls your business receives

Tell us about your services, hours, knowledge sources and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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