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AI call answering for Veterinary clinics

Support reception with routine bookings and approved routing

Capture routine booking requests and follow the clinic’s instructions for after-hours calls.

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Veterinary reception team member greeting a visitor and dog

Answers grounded in your business

Branch hours, routine booking procedures and clinic-approved after-hours contact instructions. Clinical assessment stays with the veterinary team.

Load the approved sources your team uses. Sofie asks relevant follow-up questions, keeps the conversation focused and passes questions outside that information to the right person. Keep time-sensitive information up to date; a supplied document is not a live system connection.

Hear There247 in action

Vaccination booking request

A real product demonstration for veterinary clinics: the caller’s request, Sofie’s follow-up questions and the agreed next step.

Recording coming soon

For now, explore the written example or request a demonstration with your business details.

Two calls your team could receive

Names, addresses, product details, prices, references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

Vaccination booking request

“Can I book my dog in for his annual vaccinations next week?”

There247 asks: Which branch suits you, what is your dog’s name, and when can you come in? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, pet name and species, reason for visit, branch, preferred time and callback number.

Next step: Send the request to reception to check availability and confirm the appointment.

What your team could receive

Example SMS

Avery Example requests annual vaccinations for Milo, a dog, at the City branch. Tuesday afternoon next week is preferred. Callback: 021 XXX 0037. Send the request to reception to check availability and confirm the appointment.

Example email

Subject: Vaccination booking request

Body: Avery Example requests annual vaccinations for Milo, a dog, at the City branch. Tuesday afternoon next week is preferred. Callback: 021 XXX 0037.

Follow-up: Send the request to reception to check availability and confirm the appointment.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Avery Example on the line asking to book annual vaccinations for their dog Milo at the City branch next Tuesday afternoon. Can I connect you now?”

After-hours call about a pet

“The clinic is closed and I need to speak to someone about my dog tonight.”

There247 asks: Which clinic are you calling, and what’s the best number to reach you on? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, clinic, pet species, request to speak to someone tonight and callback number.

Next step: Follow the clinic’s approved after-hours routing for callers seeking urgent help.

What your team could receive

Example SMS

Jordan Example called Sample Vet after closing and asked to speak with someone about their dog tonight. Callback: 021 XXX 0038. Follow the clinic’s approved after-hours routing for callers seeking urgent help.

Example email

Subject: After-hours call about a pet

Body: Jordan Example called Sample Vet after closing and asked to speak with someone about their dog tonight. Callback: 021 XXX 0038.

Follow-up: Follow the clinic’s approved after-hours routing for callers seeking urgent help.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Jordan Example on the line asking to speak with someone about their dog tonight. They called Sample Vet after closing. Can I connect you now?”

Set up the questions and the next step

Load the right information

Branch hours, routine booking procedures and clinic-approved after-hours contact instructions. Clinical assessment stays with the veterinary team.

Agree the routing

Choose who receives vaccination booking request enquiries and who handles after-hours call about a pet requests. Provide branch contacts, coverage hours and any approved escalation rules.

Test the fallback

Test an answered call, a question missing from the knowledge sources and a transfer nobody accepts. Agree what the caller hears and who follows up.

Common questions

Can There247 confirm bookings, availability or account changes?

The examples on this page capture and route enquiries. Your team confirms bookings, stock, attendance and account changes. Sofie can share approved information, including supplied prices or availability, with any relevant date or limitation.

What if the caller needs a person?

Sofie can introduce the caller to the appropriate team member under your rules. Warm transfers are available on Premium and Business. If nobody answers, use your agreed fallback and notification route.

Can we use it only when the team is busy or closed?

Yes. Agree when calls should reach There247 and configure the routing for your existing number and phone provider. Test the arrangement before relying on it.

What should stay with our authorised team?

Branch hours, routine booking procedures and clinic-approved after-hours contact instructions. Clinical assessment stays with the veterinary team. Keep the enquiry to the minimum needed to route it, and apply your privacy and identity-verification procedures.

Explore the call-handling options

After-hours coverageWarm transfersBrowse all industries

Try it with the calls your business receives

Tell us about your services, hours, knowledge sources and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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