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AI call answering for Allied health practices

Handle administrative calls while your practitioners see clients

Keep administrative calls moving while your practitioners and reception team are with clients.

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Practice administrator arranging appointment cards

Answers grounded in your business

Branch hours, parking, accessibility and administrative booking procedures. Clinical advice and personal health information stay with the practice team.

Load the approved sources your team uses. Sofie asks relevant follow-up questions, keeps the conversation focused and passes questions outside that information to the right person. Keep time-sensitive information up to date; a supplied document is not a live system connection.

Hear There247 in action

Move an appointment

A real product demonstration for allied health practices: the caller’s request, Sofie’s follow-up questions and the agreed next step.

Recording coming soon

For now, explore the written example or request a demonstration with your business details.

Two calls your team could receive

Names, addresses, product details, prices, references and masked callback numbers below are fictional. SMS and email show the same enquiry details. Your rules determine which handoff is used; warm transfers are available on Premium and Business.

Move an appointment

“Can I move my Tuesday appointment to Thursday afternoon?”

There247 asks: Which practice are you booked with, what is the current time, and how can reception reach you? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Caller name, practice, existing appointment, preferred time and callback number.

Next step: Reception checks the diary and confirms any change.

What your team could receive

Example SMS

Alex Example asks to move a Tuesday 10 am appointment at Sample Practice to Thursday afternoon. Callback: 021 XXX 0059. Reception checks the diary and confirms any change.

Example email

Subject: Move an appointment

Body: Alex Example asks to move a Tuesday 10 am appointment at Sample Practice to Thursday afternoon. Callback: 021 XXX 0059.

Follow-up: Reception checks the diary and confirms any change.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Alex Example on the line asking to move a Tuesday 10 am appointment at Sample Practice to Thursday afternoon. Can I connect you now?”

Parking and access information

“Where can I park for the North branch?”

There247 asks: Are you asking about the North branch on Sample Road? Sofie also confirms the caller’s name and callback number when a handoff is needed.

Captures: Branch and administrative question; caller name and number only if follow-up is requested, and callback number.

Next step: Share the approved parking information. Send questions outside that information to reception.

What your team could receive

Example SMS

Sam Example asks about parking at the North branch on Sample Road and requests a reception callback about access arrangements. Callback: 021 XXX 0060. Share the approved parking information. Send questions outside that information to reception.

Example email

Subject: Parking and access information

Body: Sam Example asks about parking at the North branch on Sample Road and requests a reception callback about access arrangements. Callback: 021 XXX 0060.

Follow-up: Share the approved parking information. Send questions outside that information to reception.

Example warm introduction — if available

“Hi, this is Sofie from There247. I have Sam Example on the line asking reception about parking and access arrangements at the North branch on Sample Road. Can I connect you now?”

Set up the questions and the next step

Load the right information

Branch hours, parking, accessibility and administrative booking procedures. Clinical advice and personal health information stay with the practice team.

Agree the routing

Choose who receives move an appointment enquiries and who handles parking and access information requests. Provide branch contacts, coverage hours and any approved escalation rules.

Test the fallback

Test an answered call, a question missing from the knowledge sources and a transfer nobody accepts. Agree what the caller hears and who follows up.

Common questions

Can There247 confirm bookings, availability or account changes?

The examples on this page capture and route enquiries. Your team confirms bookings, stock, attendance and account changes. Sofie can share approved information, including supplied prices or availability, with any relevant date or limitation.

What if the caller needs a person?

Sofie can introduce the caller to the appropriate team member under your rules. Warm transfers are available on Premium and Business. If nobody answers, use your agreed fallback and notification route.

Can we use it only when the team is busy or closed?

Yes. Agree when calls should reach There247 and configure the routing for your existing number and phone provider. Test the arrangement before relying on it.

What should stay with our authorised team?

Branch hours, parking, accessibility and administrative booking procedures. Clinical advice and personal health information stay with the practice team. Keep the enquiry to the minimum needed to route it, and apply your privacy and identity-verification procedures.

Explore the call-handling options

Booking and hire enquiriesWarm transfersBrowse all industries

Try it with the calls your business receives

Tell us about your services, hours, knowledge sources and call-handling rules. We help configure and test your call handling. Your seven-day trial starts once forwarding is connected and the service is activated. Keep your existing business number and agree when There247 should answer.

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