Your business can respond after the doors close.
Customers do not always call during opening hours. There247 answers their questions, captures enquiries and explains what happens next using the instructions you set.
Set a clear after-hours response
1. Explain your hours
Give callers your supplied opening hours and approved information about services and the next steps available outside those hours.
2. Capture what matters
Collect the request and contact details so your team can pick it up when available.
3. Follow escalation rules
Separate routine follow-up from calls that qualify for an after-hours transfer or notification under your instructions.
Example: a water delivery enquiry in the evening
There247 captures: the delivery address, water quantity requested, tank situation, access details and caller’s contact information.
The configured route determines which of these outputs is used:
SMS summary
After-hours water enquiry: Casey requests delivery tomorrow to a rural Warkworth property. Tank is low. Address, requested quantity and access details captured. Delivery timing needs confirmation.
Email summary
Subject: Delivery request — Warkworth, tomorrow preferred
The summary records the customer’s request, location, tank situation, access information and callback details for the delivery team.
Warm voice introduction
“Hi, this is Sofie from the water delivery team’s AI call service. I have Casey on the line about a low tank in Warkworth. This request meets your after-hours transfer rules. Can you take the call?”
Illustrative example. A requested delivery date is not a confirmed booking. After-hours transfers depend on your rules and someone being available to answer.
Protect your time and set clear expectations
Decide which enquiries can wait, which should reach an on-call person and what callers should hear if nobody is available. There247 follows those instructions so callers understand the next step.
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