Get urgent enquiries to the right person.
When a caller needs help quickly, every extra step matters. There247 answers, captures the situation and follows your rules for reaching the right person.
A clear path from the first call to your team
1. Understand the enquiry
Ask what has happened, where help is needed and how to contact the caller. Questions reflect your services and service areas.
2. Apply your call rules
Distinguish urgent requests from routine enquiries using the criteria you provide, then follow the appropriate notification or transfer route.
3. Give your team context
Pass on the key details so your team can assess the request and decide what happens next.
Example: a burst pipe at a business premises
There247 captures: the caller’s name, callback number, address, description of the leak and the details required by the plumbing business’s urgent-call rules.
The configured route determines which of these outputs is used:
SMS summary
Urgent plumbing enquiry: Alex reports a burst pipe at an Albany shop. Water is entering the stockroom. Address and callback number captured. Please contact Alex to assess and confirm attendance.
Email summary
Subject: Urgent enquiry — burst pipe, Albany
The email brings together the reported problem, site address, caller details and answers to your intake questions.
Warm voice introduction
“Hi, this is Sofie from Harbour Side Plumbing’s AI call service. I have Alex on the line about a burst pipe at an Albany shop. Water is entering the stockroom. Are you able to take the call?”
Illustrative example. Your team confirms availability, attendance and timing. There247 does not replace emergency services.
Define what urgent means for your business
Set the services and areas you cover, the questions to ask, who should receive urgent enquiries and what to do if a transfer cannot be completed. Give callers an approved next step without promising an unconfirmed response time.
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