Give your school office breathing room when the phones get busy

When families call at the same time your team is helping students and visitors at the counter, There247 can pick up the extra calls. It answers common questions using information your school has approved and gets requests for staff to the right office.

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What happens when a family calls?

Compare a Year 9 enrolment enquiry with a caregiver asking to speak with the Year 10 dean. Open each format to see an example of what your team would receive.

Year 9 enrolment enquiry

"How do I enrol my child for Year 9 next year?"

There247 asks: Are you looking for the application steps, or would you like someone from the enrolments team to call you?

Captures: Year level, intended intake, what the caller needs help with and a callback number if requested.

Next step: Share the school's approved application instructions. If the caller wants to discuss their circumstances, route the enquiry to enrolments.

What your enrolments team receives

Example SMS

ENROLMENT: Caller asks about Year 9 intake next year and requests a callback about the application process. Callback: 021 XXX XXXX.

Example email

Subject: Callback request for next year's Year 9 intake

Enquiry: Caller wants to apply for Year 9 next year and would like to speak to enrolments about the application process. Callback: 021 XXX XXXX.

Follow-up: Call the family to explain the steps that apply to their circumstances.

Example warm transfer

"Hi, this is Sofie from There247. I have a caller asking about Year 9 enrolment for next year. They'd like to speak with someone about the application process. Can I connect you now?"

Request to speak with the Year 10 dean

"Could I speak with the Year 10 dean? I'd like them to call me back if they're busy."

There247 asks: Can I take your name, callback number and a good time for the dean's office to reach you?

Captures: Requested office, caller name, callback number and preferred callback time.

Next step: Try the school's approved transfer route or send a callback request. The school team handles any student-specific discussion.

What your year-level office receives

Example SMS

CALLBACK: Alex requests the Year 10 dean. Available after 2 pm today. Callback: 021 XXX XXXX.

Example email

Subject: Callback request for the Year 10 dean

Enquiry: Alex asked to speak with the Year 10 dean and is available after 2 pm today. Callback: 021 XXX XXXX.

Follow-up: Pass the request to the Year 10 office to return the call using the school's usual process.

Example warm transfer

"Hi, this is Sofie from There247. I have Alex on the line asking to speak with the Year 10 dean. If the dean is tied up, Alex is happy to take a callback after 2 pm. Can I connect you now?"

Your school team handles enrolment eligibility and decisions, student-specific enquiries and any commitments made to families.

Set up around your school office

There247 understands how your business works. Add your office hours, approved answers and call-handling rules. Choose which calls go to enrolments, year-level offices or the main office and when staff should receive a callback request.

Keep your existing number. There247 can handle simultaneous calls and cover busy periods or after hours. Choose when staff receive an enquiry by SMS or email and when a caller should be introduced by warm transfer. Set up in minutes.

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Calls may be answered by There247, an AI call answering service, and may be transcribed and summarised so our team can follow up.

What happens when a family calls?

Year 9 enrolment enquiry

Request to speak with the Year 10 dean

Set up around your school office

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