Get urgent tenant calls to the right person

When your team is at an inspection, running viewings or already on the phone, There247 can pick up. It captures the property and caller details, then follows your rules for urgent maintenance and routine leasing enquiries.

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What happens when someone calls?

Compare an after-hours maintenance report with a rental viewing request. Open each format to see an example of what your team receives.

Tenant reports a worsening leak

"Water is leaking under the kitchen sink and it's spreading across the floor. Can someone help tonight?"

There247 asks: What's the property address, including the unit number? Is the leak still spreading, and what's the best number to reach you on?

Captures: Property and unit, location of the leak, what the tenant reports, urgency and callback number.

Next step: Follow your after-hours escalation rules. Try a warm transfer to the duty property manager or send an urgent callback request using your fallback route.

What your duty team receives

Example SMS

URGENT: Unit 2, 12 Sample Road. Tenant reports a kitchen sink leak spreading across the floor. Help requested tonight. Callback: 021 XXX XXXX.

Example email

Subject: After-hours leak report for Unit 2, 12 Sample Road

Enquiry: Tenant reports that water is still leaking under the kitchen sink and spreading across the floor. Callback: 021 XXX XXXX.

Follow-up: Contact the tenant, assess the report and arrange a contractor if needed under your maintenance process.

Example warm transfer

"Hi, this is Sofie from There247. I have the tenant from Unit 2 at 12 Sample Road on the line. They say water is leaking under the kitchen sink and spreading across the floor. They're asking for help tonight. Can I connect you now?"

Prospective tenant requests a viewing

"Can I view the rental at 24 Example Lane after 5 pm on Thursday?"

There247 asks: Is there another time that would suit if Thursday is unavailable? What's the best number for the leasing team to reach you?

Captures: Listing address, preferred viewing time, alternative time and contact details.

Next step: Send the request to leasing so the team can check the viewing schedule and reply.

What your leasing team receives

Example SMS

VIEWING REQUEST: 24 Example Lane. Thu after 5 pm preferred, Sat morning also works. Callback: 021 XXX XXXX.

Example email

Subject: Viewing request for 24 Example Lane

Enquiry: Prospective tenant would like to view the property on Thursday after 5 pm. Saturday morning is an alternative. Callback: 021 XXX XXXX.

Follow-up: Check the viewing schedule and contact the caller with an available time and arrival instructions.

Example warm transfer

"Hi, this is Sofie from There247. I have someone asking to view 24 Example Lane. They prefer Thursday after 5 pm and can also do Saturday morning. Can I connect you now?"

Your team confirms contractor attendance, estimated arrival times, access arrangements and viewing bookings.

Set up around your portfolio and duty roster

There247 understands how your business works. Add your services, office hours, service areas and call-handling rules. Choose who takes urgent maintenance calls after hours and where routine tenant and leasing enquiries go.

Keep your existing business number. There247 can handle simultaneous calls and cover busy periods or after hours. Receive enquiry summaries by SMS or email, or use a warm transfer when your team needs to speak with the caller. Set up in minutes.

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Calls may be answered by There247, an AI call answering service, and may be transcribed and summarised so our team can follow up.

What happens when someone calls?

Tenant reports a worsening leak

Prospective tenant requests a viewing

Set up around your portfolio and duty roster

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