Answer puncture calls while your team is out on jobs

A driver with a flat tyre may call the next provider if nobody answers. There247 picks up, captures the vehicle and location details, and gets the enquiry to your team so they can tell the caller whether help is available.

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What happens when a customer calls?

Compare an urgent roadside puncture and a scheduled fleet tyre replacement. Open each format to see what your team would receive.

Urgent roadside puncture

"I've got a flat tyre near the Sample Road turnoff. Can someone come out?"

There247 asks: Can you confirm your exact location and the direction you were travelling? What vehicle are you in, and which tyre is flat?

Captures: Location and landmark, direction of travel, vehicle, affected tyre and a callback number.

Next step: Route the call to your duty team or send an urgent callback request, using your call-handling rules.

What your duty team receives

Example SMS

URGENT: Flat front tyre on a Toyota Corolla. Northbound near Sample Road turnoff. Callback: 021 XXX XXXX. Please confirm attendance.

Example email

Subject: Roadside puncture near Sample Road

Enquiry: Driver reports a flat front tyre on a Toyota Corolla near the Sample Road turnoff, northbound. Callback: 021 XXX XXXX.

Follow-up: Verify the location and confirm whether a technician can attend. Give the caller an estimated arrival time if attendance is available.

Example warm transfer

"Hi, this is Sofie from There247. I have a driver with a flat front tyre on a Toyota Corolla. They're near the Sample Road turnoff, northbound, and want to know if someone can attend. Can I connect you now?"

Scheduled fleet tyre replacement

"Can you replace a tyre on van 14 at our depot on Friday morning?"

There247 asks: Which depot is it at, when will the van be available, and do you know the tyre size?

Captures: Vehicle or fleet ID, depot address, tyre size if known, preferred time and site contact.

Next step: Send the request to the fleet service desk to check fitment, stock and technician availability.

What your fleet team receives

Example SMS

FLEET: Van 14 needs one replacement tyre at 24 Example Lane depot. Friday 8-11 am preferred. Size unknown. Contact: 021 XXX XXXX.

Example email

Subject: Fleet tyre replacement request for van 14

Enquiry: Van 14 is available at the 24 Example Lane depot on Friday between 8 and 11 am. The caller does not know the tyre size. Site contact: 021 XXX XXXX.

Follow-up: Confirm tyre size and fitment with the site contact. Check stock and technician availability, then confirm price and timing.

Example warm transfer

"Hi, this is Sofie from There247. I have a fleet customer who needs a replacement tyre for van 14 at the 24 Example Lane depot. The van is free Friday from 8 to 11 am, and they don't know the tyre size. Can I connect you now?"

Your team confirms whether a technician can attend, the estimated arrival time, tyre fitment and stock, and the price.

Set up around your service areas and call rules

There247 understands how your business works. Add your services, hours, service areas and call-handling rules. Choose which calls go to the duty team and which can wait for a callback.

Keep your existing business number. There247 can handle simultaneous calls, cover busy periods and answer after hours. Send enquiry summaries by SMS or email, or use a warm transfer so the technician knows why the customer is calling before they speak.

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Calls may be answered by There247, an AI call answering service, and may be transcribed and summarised so our team can follow up.

What happens when a customer calls?

Urgent roadside puncture

Scheduled fleet tyre replacement

Set up around your service areas and call rules

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