Pick up the next job while you're still on this one

When a van won't start, the caller may ring another mechanic if nobody answers. There247 picks up while you're working, captures where the vehicle is and what happened, and gets the enquiry to your team so they can decide whether to attend.

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What happens when a customer calls?

See how There247 handles a van that won't start and a routine service request. Open each format to see what your team would receive.

Van won't start at the depot

"Our work van won't start. Can a mechanic come out this morning?"

There247 asks: Where is the van, what make and model is it, and what happened when you tried to start it?

Captures: Depot address, vehicle details, symptoms as described, how soon help is needed and a callback number.

Next step: Route the call to the duty mechanic or send an urgent callback request according to your rules.

What your duty team receives

Example SMS

URGENT: Toyota Hiace won't start at 12 Sample Road depot. Caller hears clicking. Help requested this morning. Callback: 021 XXX XXXX.

Example email

Subject: Urgent callout enquiry for a van that won't start

Enquiry: Toyota Hiace at 12 Sample Road depot. Caller reports a clicking sound when attempting to start it and asks for help this morning. Callback: 021 XXX XXXX.

Follow-up: Check whether a mechanic can attend. Call the customer with the callout fee and estimated arrival time if attendance is available.

Example warm transfer

"Hi, this is Sofie from There247. I have a caller at the 12 Sample Road depot whose Toyota Hiace won't start. They heard a clicking sound and want to know if someone can come out this morning. Can I connect you now?"

Routine service at home

"Can you service my car at home next Wednesday?"

There247 asks: What's the make, model and year? Where would you like the car serviced, and what time suits?

Captures: Vehicle details, service requested, address, preferred time, access notes and a callback number.

Next step: Send the request to the service team to check what's included, availability and price.

What your service team receives

Example SMS

SERVICE: 2018 Mazda3 at 24 Example Lane. Next Wed morning preferred. Driveway access reported. Callback: 021 XXX XXXX.

Example email

Subject: Mobile service request for a 2018 Mazda3

Enquiry: Customer wants a routine service at 24 Example Lane next Wednesday morning. The car is accessible in the driveway, per the caller. Callback: 021 XXX XXXX.

Follow-up: Check the service requirements and the diary, then confirm the price and book a time with the customer.

Example warm transfer

"Hi, this is Sofie from There247. I have a customer who'd like a routine service on a 2018 Mazda3 at 24 Example Lane. They prefer next Wednesday morning and say there's driveway access. Can I connect you now?"

Your team confirms whether a mechanic can attend, the estimated arrival time, callout and service pricing, and any booking.

Set up around the work you take on

There247 understands how your business works. Add your services, hours, service areas and call-handling rules. Choose which calls go straight to the duty mechanic and which go to your team by SMS or email for a callback.

Keep your existing business number. There247 can answer simultaneous calls, cover busy periods and pick up after hours. Set up in minutes.

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Calls may be answered by There247, an AI call answering service, and may be transcribed and summarised so our team can follow up.

What happens when a customer calls?

Van won't start at the depot

Routine service at home

Set up around the work you take on

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