Answer hire calls while your team is serving customers

When someone needs a tool for the weekend, they may ring another branch or hire shop if nobody picks up. There247 answers while your team is at the counter or loading equipment. It captures what the caller needs so your hire desk can check availability and get back to them.

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What happens when a customer calls?

Compare a weekend hire request with a delivery to a work site. Open each format to see what your hire desk would receive.

Floor sander for the weekend

"Can you hold a floor sander for me this weekend?"

There247 asks: Which branch would you like to collect it from, and when do you need to pick it up and return it?

Captures: Equipment requested, preferred branch, collection and return dates, and a callback number.

Next step: Send the request to the branch so staff can check stock and confirm whether they can hold the sander.

What your hire desk receives

Example SMS

HIRE: Floor sander requested at North branch. Collect Sat morning, return Sun afternoon. Hold requested. Callback: 021 XXX XXXX.

Example email

Subject: Weekend floor sander request for North branch

Enquiry: Customer asks to hold a floor sander for Saturday morning collection and Sunday afternoon return. Callback: 021 XXX XXXX.

Follow-up: Check stock and return arrangements. Call the customer with the price and confirm whether you can hold the sander.

Example warm transfer

"Hi, this is Sofie from There247. I have a customer asking whether North branch can hold a floor sander for Saturday morning. They'd like to return it on Sunday afternoon. Can I connect you now?"

Concrete mixer delivered to site

"Can you deliver a concrete mixer to our site before 9 on Tuesday?"

There247 asks: What's the mixer for, where is the site, and how long do you need it? Are there any access instructions for the driver?

Captures: Job, equipment requested, site address, preferred delivery window, hire period, access instructions and site contact.

Next step: Send the enquiry to the hire desk so the team can check which mixer suits the job and whether delivery is available.

What your hire desk receives

Example SMS

DELIVERY: Mixer for fence posts, 24 Example Lane. One day, Tue before 9 am preferred. Use side gate. Site contact: 021 XXX XXXX.

Example email

Subject: Concrete mixer delivery request for Tuesday

Enquiry: Contractor needs a concrete mixer for one day to set fence posts at 24 Example Lane. Delivery before 9 am preferred. Access is through the side gate. Site contact: 021 XXX XXXX.

Follow-up: Check mixer suitability, stock and delivery capacity. Call the site contact to confirm the price, delivery window and booking.

Example warm transfer

"Hi, this is Sofie from There247. I have a contractor who needs a concrete mixer for fence posts at 24 Example Lane. It's a one-day hire, and they'd like it delivered before 9 on Tuesday. Can I connect you now?"

Your hire desk confirms equipment suitability, branch stock, pricing, delivery times, bookings and holds.

Set up around your branches and hire rules

There247 understands how your business works. Add your hire services, branch hours, delivery areas and call-handling rules. Choose which enquiries go to each branch and who handles delivery requests.

Keep your existing business number. There247 can answer simultaneous calls and cover busy periods or after hours. Receive summaries by SMS or email, or use a warm transfer when the caller needs to speak with your team. Set up in minutes.

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Calls may be answered by There247, an AI call answering service, and may be transcribed and summarised so our team can follow up.

What happens when a customer calls?

Floor sander for the weekend

Concrete mixer delivered to site

Set up around your branches and hire rules

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