Keep calls moving while your team looks after patients

When the front desk is checking patients in or already on the phone, There247 can answer the extra calls. It captures appointment requests and follows your clinic's instructions for callers who need help after hours.

Start your 7-day free trial See the call examples

What happens when a patient calls?

Compare a routine appointment change with an after-hours callback request. Open each example to see what your team would receive.

Move a routine appointment

"Can I move my Thursday check-up to Friday afternoon?"

There247 asks: Which clinic are you booked with, and what time is your current appointment? What's the best number for the team to reach you on?

Captures: Caller name, clinic, current appointment, preferred new time and callback number.

Next step: Send the request to the front desk so the team can check the diary and confirm any change with the patient.

What your front desk receives

Example SMS

RESCHEDULE: Alex, North clinic. Thu 10 am check-up. Friday afternoon preferred. Callback: 021 XXX XXXX.

Example email

Subject: Check-up reschedule request for North clinic

Enquiry: Alex asks to move a Thursday 10 am check-up to Friday afternoon. Callback: 021 XXX XXXX.

Follow-up: Check the diary, then call Alex to confirm whether the appointment can be moved.

Example warm transfer

"Hi, this is Sofie from There247. I have Alex on the line. They're booked for a check-up at North clinic on Thursday at 10 am and would like to move it to Friday afternoon. Can I connect you now?"

Patient asks to speak with the clinic after hours

"I need to speak with someone from the clinic tonight. Is anyone available?"

There247 asks: Which clinic are you trying to reach, and what's the best number to call you back on?

Captures: Clinic, caller name, callback number and the request to speak with someone tonight.

Next step: Follow the clinic's approved after-hours instructions. If those instructions call for a transfer, brief the receiving team member before connecting the caller. Use the clinic's approved fallback if no one is available.

What your team receives if follow-up is needed

Example SMS

AFTER HOURS: Sam asks to speak with someone from North clinic tonight. Callback: 021 XXX XXXX.

Example email

Subject: After-hours callback request for North clinic

Enquiry: Sam asked to speak with someone from North clinic tonight. Callback: 021 XXX XXXX.

Follow-up: Handle the request using the clinic's approved after-hours process.

Example warm transfer

"Hi, this is Sofie from There247. I have Sam on the line asking to speak with someone from North clinic tonight. Can I connect you now?"

Your clinic team confirms appointment availability and booking changes. Clinical advice and decisions stay with your clinical team.

Set up around your practice hours and call rules

There247 understands how your business works. Add your services, locations, opening hours and approved call-handling instructions. Choose which calls your front desk takes live, which need a callback and what happens when the clinic is closed.

Keep your existing business number. There247 can answer simultaneous calls and cover busy periods or after hours. Receive enquiry summaries by SMS or email, or use a warm transfer when the caller needs to speak with your team. Set up in minutes.

Start your 7-day free trial View pricing Browse by industry

Top

Calls may be answered by There247, an AI call answering service, and may be transcribed and summarised so our team can follow up.

What happens when a patient calls?

Move a routine appointment

Patient asks to speak with the clinic after hours

Set up around your practice hours and call rules

Reach out

Explore

Legal