Move a root touch-up appointment
"Can I move my root touch-up to Saturday morning?"
There247 asks: Who are you booked with, and when is your current appointment? What is the best number for the salon to call you back on?
Captures: Stylist, service, existing appointment, preferred new time and callback number.
Next step: Send the request to the salon so the team can check Alex's diary and confirm any change with the client.
What your salon team receives
Example SMS
RESCHEDULE: Root touch-up with Alex booked Thu at 2 pm. Client requests Sat morning. Callback: 021 XXX XXXX.
Example email
Subject: Reschedule request for root touch-up with Alex
Enquiry: Client is booked for a root touch-up on Thursday at 2 pm and would prefer Saturday morning. Callback: 021 XXX XXXX.
Follow-up: Check Alex's diary for a slot long enough for the service and confirm any change with the client.
Example warm transfer
"Hi, this is Sofie from There247. I have a client on the line who'd like to move their Thursday root touch-up to Saturday morning. They're booked with Alex. Can I connect you now?"
New client asks about going lighter
"I'd like to go lighter, but I've used box dye. Can I talk to someone about what might work?"
There247 asks: What result are you looking for, and is the box dye still in your hair? When is a good time for the colourist to call?
Captures: Desired result, colour history as described by the caller, preferred callback time and contact number.
Next step: Send the enquiry to the colourist to discuss options and arrange a consultation if appropriate.
What your colourist receives
Example SMS
COLOUR ENQUIRY: New client wants to go lighter and says box dye is still in their hair. Callback after 4 pm: 021 XXX XXXX.
Example email
Subject: Colour consultation enquiry from a new client
Enquiry: Client wants to go lighter and reports existing box dye. They would like to discuss their options. Callback after 4 pm: 021 XXX XXXX.
Follow-up: Call the client to discuss their colour history and arrange a consultation if needed.
Example warm transfer
"Hi, this is Sofie from There247. I have a new client who wants to go lighter and says they still have box dye in their hair. They'd like to talk through their options. Can I connect you now?"
